Lambeth Cleaner Privacy Policy

This Privacy Policy explains how Lambeth Cleaner collects, uses, stores and protects the personal data of its customers and prospective customers in the Lambeth area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Lambeth Cleaner to individuals and businesses located in the Lambeth area.

Who this Privacy Policy applies to

This Privacy Policy applies to all Lambeth Cleaner customers and prospective customers in the Lambeth area, including domestic and commercial clients who use or enquire about our cleaning services. By requesting a quote, making a booking, or otherwise interacting with Lambeth Cleaner, you acknowledge that your personal data will be processed as described in this Privacy Policy.

Data controller

Lambeth Cleaner acts as the data controller for the personal data it collects and processes about you in connection with the provision of cleaning services, customer support, marketing, and business administration. As data controller, Lambeth Cleaner is responsible for deciding how and why your personal data is processed and for ensuring that such processing complies with applicable data protection legislation.

Personal data we collect

We collect and process different categories of personal data depending on your relationship with us and how you use our services. The main types of data we may collect include:

Identification and contact details: name, title, postal address, service address, billing address, and other contact details such as your preferred method of contact.

Service and booking information: details of cleaning services requested, property type and size, access instructions you choose to provide, preferred dates and times, frequency of service, and any special requirements or instructions you share with us.

Payment and transaction information: details of payments you make for our services, such as amounts, dates and methods of payment. We do not store full payment card details; where we use payment processors, payment card data is handled directly by them.

Communication data: records of communications between you and Lambeth Cleaner, including enquiries, feedback, complaints, quotes provided, and correspondence related to your bookings.

Usage and technical data: basic technical information about how you interact with our website or online booking tools, such as device type, browser type, and pages visited, where this is collected via essential cookies or similar technologies.

Employee and contractor details: if you work for or with Lambeth Cleaner, we may collect additional information required for employment, payroll, and scheduling. This Privacy Policy focuses on customers, but similar data protection principles apply to staff and contractors.

How we collect your data

We collect personal data from you in several ways:

Directly from you when you request a quote, make a booking, call us, or complete forms as part of our service delivery.

Automatically when you visit our website or use our online tools, through technologies that help us ensure security and functionality.

From third parties where necessary, for example from payment processors that confirm your payment status, or from platforms through which you may have requested our services.

Lawful bases for processing

We only process your personal data where we have a lawful basis to do so under the UK General Data Protection Regulation. The main lawful bases we rely on are:

Contract: we process your personal data when it is necessary to enter into or perform a contract with you, such as providing cleaning services you have requested, managing your bookings, and handling your payments.

Legal obligation: we may process personal data where necessary to comply with legal and regulatory requirements, such as tax and accounting obligations.

Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights are not overridden. This includes activities such as improving our services, ensuring the security of our staff and customers, preventing fraud, managing our business operations, and maintaining accurate records of our interactions.

Consent: in limited cases, we may rely on your consent, for example for certain types of direct marketing or optional communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy.

How we use your personal data

We use your personal data for the following purposes:

To provide cleaning services and manage your bookings, including confirming appointments, coordinating access, and responding to your requests.

To handle payments, issue invoices, manage refunds where applicable, and maintain financial records for accounting and tax purposes.

To communicate with you about your existing or potential services, including service updates, changes to bookings, and responses to your questions or complaints.

To manage our business operations, including internal administration, quality control, staff scheduling, training, and service improvement.

To maintain the safety and security of our staff, customers, and property, including keeping records of service locations and instructions where reasonably required.

To send you relevant information about our services, offers, or updates, where permitted by law and, where necessary, with your consent.

To comply with our legal obligations and to establish, exercise, or defend legal claims where necessary.

Data retention

We keep your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by law. The specific retention periods may vary depending on the type of data and the purpose of processing. In general:

Customer and booking records are retained for as long as you have an active relationship with us and for a reasonable period afterwards to handle any queries, disputes, or claims.

Financial and transaction records, including invoices and payment information, are retained for the period required by applicable tax and accounting laws.

Communication records are kept for a period that allows us to manage our relationship with you, respond to your queries, and maintain business records.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked back to you.

Data processors and third-party recipients

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data according to our instructions and are contractually required to implement appropriate technical and organisational measures to protect your data. Such processors may include:

Payment processing providers that handle card or digital payments on our behalf.

IT service providers that support our website, booking systems, communication tools, and data storage.

Professional advisers, such as accountants or legal advisers, where necessary for business operations or legal compliance.

We may also share personal data with third parties acting as independent controllers where required by law or where necessary to protect our legitimate interests, such as law enforcement agencies, regulatory authorities, or courts in the context of legal proceedings. We do not sell your personal data.

International data transfers

Where our service providers or systems are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as using standard contractual clauses or ensuring that the recipient is located in a country deemed adequate for data protection purposes.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those employees, contractors, and service providers who need it to perform their duties, and ensuring that they are subject to confidentiality obligations. While we strive to protect your personal data, no system can be completely secure, and you should take care when sharing information with us.

Your data protection rights

Under the UK General Data Protection Regulation, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these rights include:

Right of access: the right to obtain confirmation of whether we process your personal data and to receive a copy of the data we hold about you.

Right to rectification: the right to request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: the right to request that your personal data be deleted where there is no longer a valid reason for us to keep it, subject to legal and contractual obligations.

Right to restriction of processing: the right to request that we restrict the processing of your personal data in certain circumstances, for example while we investigate concerns you have raised.

Right to data portability: the right to receive certain personal data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another controller where technically feasible and lawful.

Right to object: the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, and the right to object at any time to the use of your personal data for direct marketing.

Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of your rights, you can contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The most current version will always apply to the personal data we hold about you. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.