Lambeth Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which Lambeth Cleaner provides cleaning services to domestic and commercial customers in the United Kingdom. By placing a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company, or organisation requesting the services of Lambeth Cleaner.

Company means Lambeth Cleaner, the provider of cleaning services.

Services means any cleaning, housekeeping, end of tenancy, one off, regular, commercial, or related services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed request by the Client for the Company to provide Services at a specified time and date.

2. Scope of Services

The Company provides domestic and commercial cleaning services, which may include regular cleaning, deep cleaning, end of tenancy cleaning, after builders cleaning, office and workplace cleaning, and other related services as agreed with the Client.

The exact scope of work, including the number of cleaners, approximate duration, and tasks to be completed, will be agreed at the time of booking. The Company reserves the right to reasonably adjust the tasks on the day of service, where necessary, to reflect the condition and size of the Premises and any health and safety considerations.

The Company does not undertake specialist cleaning such as the removal of hazardous or medical waste, pest infestations, or any work that, in the Companys reasonable opinion, poses a risk to health and safety or requires a specialist licence or training.

3. Booking Process

Bookings can be made by the Client through the Companys accepted channels. The Client is responsible for providing accurate information at the time of booking, including the type and size of the Premises, required Services, parking arrangements, and any access instructions.

The Company will confirm the Booking and provide an estimated time of arrival and duration. Any time or date provided is an estimate only and is not guaranteed, but the Company will use reasonable endeavours to attend within the agreed window.

The Company reserves the right to refuse or cancel any Booking where it reasonably believes the Premises are unsafe, the Client has provided misleading information, or the Client is in breach of these Terms and Conditions.

4. Access to the Premises

The Client must provide the Company and its cleaners with safe and timely access to the Premises at the agreed time. This may include arrangements for keys, key codes, concierge access, or someone to meet the cleaners.

If the cleaners are unable to gain access to the Premises, or access is unduly delayed, the Company may treat the Booking as cancelled by the Client and apply the applicable cancellation charges set out in these Terms and Conditions.

Where keys are provided to the Company, the Client confirms that they have the authority to grant access and accepts that the Company will take reasonable care in handling keys but shall not be liable for any existing issues with locks or security systems.

5. Client Obligations

The Client agrees to:

Ensure that the Premises are safe for work and that all hazards are disclosed, including any known risks, alarm systems, and access restrictions.

Provide electricity, hot water, and adequate lighting at the Premises during the Booking.

Secure and remove any valuables or fragile items that may be at risk of damage.

Advise the Company in advance of any specific cleaning instructions, surfaces requiring special care, or items that should not be cleaned.

Comply with all applicable laws and regulations relating to the Premises, including health and safety, environmental, and waste regulations.

6. Pricing and Payments

The price for the Services will be communicated to the Client at the time of booking and may be based on a fixed fee, hourly rate, or a combination of both. All prices are provided in pounds sterling and may be subject to applicable taxes.

The Company reserves the right to revise any estimate where the condition or size of the Premises differs materially from the information provided by the Client, or where additional work is requested on the day. Any such changes will be communicated to the Client as soon as reasonably practicable.

Payment terms will be confirmed at the time of booking and may include payment in advance, payment on the day of service, or invoice-based payment for business clients. The Company may accept various payment methods such as card payments, bank transfer, or other recognised methods, as notified to the Client.

Where payment is not received on time, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to suspend further Services until all outstanding sums are paid in full.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a Booking subject to the following terms:

If the Client cancels or reschedules with more than 24 hours notice before the scheduled start time, no cancellation fee will usually apply, unless otherwise specified at the time of booking.

If the Client cancels or reschedules with less than 24 hours notice, the Company may charge up to 50 percent of the estimated service fee to cover costs and lost time.

If the cleaners arrive at the Premises and are unable to gain access, or if the Booking is refused on arrival, the Company may charge up to 100 percent of the estimated service fee.

The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its control, including staff illness, severe weather, transport disruption, or safety concerns. In such cases, the Company will offer an alternative appointment and will not be liable for any indirect or consequential losses arising from such cancellation.

8. Conduct and Health and Safety

The Company expects its cleaners and Clients to act respectfully and lawfully at all times. The Company reserves the right to withdraw its staff and terminate any Booking where cleaners are subject to abusive, threatening, discriminatory, or unsafe behaviour, or where illegal activities are suspected at the Premises.

Cleaners will follow the Companys health and safety procedures and may decline to undertake activities that, in their opinion, pose a risk to their safety, involve working at height without appropriate equipment, or require moving heavy furniture or items that could cause damage or injury.

9. Cleaning Products and Equipment

The Company may supply its own cleaning products and equipment, or may use products and equipment provided by the Client where agreed. The Client must inform the Company of any allergies, sensitivities, or restrictions relating to cleaning materials in advance.

The Company is not responsible for damage caused by defective or unsuitable equipment or products supplied by the Client. Where the Client requests the use of particular products, they accept responsibility for any effects such products may have on surfaces, materials, or the environment.

10. Waste Handling and Environmental Regulations

The Company will comply with relevant UK waste and environmental regulations when handling waste generated in the course of providing Services. Routine household or office waste may be bagged and placed in the Clients designated waste or recycling containers where facilities are available.

The Company does not provide a removal service for large volumes of waste, bulky items, construction debris, hazardous materials, chemicals, sharps, clinical waste, or any other restricted wastes. The Client is responsible for arranging appropriate collection or disposal of such items in accordance with applicable laws and local requirements.

The Client must not request the Company to remove or dispose of waste in a way that breaches environmental or waste regulations, including fly-tipping or placing prohibited items in standard refuse or recycling bins. The Company may refuse to handle any waste it considers unsuitable or unlawful to transport or dispose of.

11. Damage, Complaints, and Rectification

The Client should inspect the work carried out as soon as reasonably possible after completion of the Services. Any concerns, issues, or complaints must be reported to the Company within 48 hours of the service so that a suitable solution can be discussed.

Where the Company is notified within this period of a genuine issue with the quality of the work, the Company will, at its discretion, arrange a re-clean of the affected area or another reasonable remedy. This will usually be limited to the same scope of work originally booked.

If the Client alleges that damage has been caused by the Companys cleaners, the Client must report the damage within 48 hours of the service, provide reasonable evidence, and allow the Company an opportunity to inspect and investigate. The Companys liability in such cases is subject to the limitations set out in these Terms and Conditions.

12. Liability and Insurance

The Company will exercise reasonable skill and care in providing the Services. The Company carries appropriate insurance cover, subject to the policy terms and conditions.

The Company shall not be liable for:

Normal wear and tear or pre-existing damage or defects.

Damage arising from the Clients failure to provide accurate information or from the Clients instructions, including the use of specific products or equipment supplied by the Client.

Loss of cash, jewellery, valuables, or items of sentimental value that have not been securely stored or disclosed to the Company prior to the service.

Any indirect, special, or consequential loss, loss of profit, loss of business, or loss of opportunity.

To the maximum extent permitted by law, the Companys total aggregate liability arising out of or in connection with any Booking or series of Bookings shall not exceed the value of the relevant Booking or, where multiple visits are involved, the total fees paid by the Client for the Services in the three months preceding the event giving rise to the claim.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

13. Personal Data and Confidentiality

The Company will handle personal data relating to the Client in accordance with applicable UK data protection laws. Personal data is collected and used for the purposes of managing Bookings, providing Services, processing payments, and communicating with the Client.

The Company will take reasonable measures to protect the confidentiality of information relating to the Client and the Premises and will not disclose such information to third parties except where required for the provision of Services, for legal or regulatory reasons, or with the Clients consent.

14. Termination of Regular Services

For ongoing or regular cleaning arrangements, either party may terminate the agreement by providing written notice in accordance with any notice period agreed at the time of booking. If no specific notice period is agreed, a minimum of 14 days notice will apply.

The Company may terminate services with immediate effect where the Client is in breach of these Terms and Conditions, fails to pay sums due, behaves abusively or unlawfully towards staff, or where the Company reasonably believes that continued service is not viable or safe.

15. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, business practices, or service offerings. The latest version will apply to new Bookings and to ongoing services after reasonable notice to the Client.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Booking, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights or obligations to another entity in connection with a business transfer or restructuring, provided that this does not materially affect the Clients rights under these Terms and Conditions.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, representations, or agreements, whether written or oral.