Privacy Policy - Lambeth Cleaner

This Privacy Policy explains how Lambeth Cleaner collects, uses, stores, shares, and protects personal data when providing cleaning services. It applies to all Lambeth Cleaner customers in the area, including residential and commercial clients, and covers information gathered through bookings, service delivery, enquiries, payments, complaints, and any related communication.

We are committed to handling personal data in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Privacy and confidentiality are important to us, and we aim to collect only the data necessary to deliver our services effectively.

1. Data We Collect

We may collect and process the following categories of personal data:

Identity details: name, title, and any information needed to identify you as a customer or authorised contact.
Contact details: postal address, service address, email address, and telephone number.
Booking information: requested service type, preferred dates and times, access notes, and special instructions.
Service and property information: cleaning preferences, size or type of premises, and relevant details needed to perform the work safely and properly.
Payment and billing information: transaction records, invoice details, and payment confirmation. We do not store more payment information than is necessary.
Communication records: emails, calls, messages, complaints, feedback, and notes relating to your customer relationship.
Technical data: basic device or usage information if you interact with our online systems, such as IP address or browser type, where applicable.

We do not intentionally collect special category data unless it is strictly necessary and you have provided it voluntarily, or unless another lawful condition applies. If you share information that is not needed for our service, we will handle it carefully and only for the relevant purpose.

2. How We Use Your Data

We use personal data to:

manage enquiries, quotes, bookings, and service schedules;
deliver cleaning services and meet customer requirements;
process payments, invoices, and refunds where required;
communicate about appointments, changes, updates, or service issues;
handle feedback, disputes, complaints, and after-service support;
maintain business records, accounting, and operational administration;
improve service quality, staff training, and customer experience;
comply with legal, tax, insurance, and regulatory obligations;
protect our business, staff, customers, and property from fraud, misuse, or security risks.

We only use your data for specified and legitimate purposes and do not use it in ways that are incompatible with those purposes.

3. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis for each processing activity. Depending on the context, Lambeth Cleaner may rely on one or more of the following:

Contract: where processing is necessary to enter into or perform a service agreement, such as arranging and carrying out a cleaning booking.
Legal obligation: where we must keep records or comply with tax, accounting, consumer, safety, or regulatory requirements.
Legitimate interests: where processing is necessary for our legitimate business interests and does not override your rights and freedoms, such as service improvement, fraud prevention, or internal administration.
Consent: where you have given clear permission for a specific use, for example receiving optional marketing communications. You may withdraw consent at any time.

Where we rely on legitimate interests, we assess whether those interests are proportionate and whether your privacy rights take priority. Where consent is required, we will make the request clear and specific.

4. Sharing Your Data and Processors

We may share personal data with trusted third parties only when necessary for the purposes described in this policy. These third parties may act as processors or independent controllers depending on the service they provide.

Examples of processors may include:

payment service providers that handle transaction processing;
accounting or bookkeeping systems used for financial administration;
IT and cloud storage providers that host secure business records;
communication tools used to send booking confirmations or service messages;
customer management or scheduling software;
professional advisers, such as auditors or legal advisers, where necessary.

We require processors to act only on our instructions, keep data secure, and use appropriate technical and organisational safeguards. We do not sell your personal data. We will only disclose personal data to other parties if required by law, to protect legal rights, or where it is necessary to provide services you have requested.

5. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods may vary depending on the type of information and the purpose of processing.

Customer and booking records: retained for the period needed to manage the service relationship and address follow-up issues.
Financial records: retained for the time required by tax and accounting laws.
Communication records: retained for an appropriate period to support service management, dispute resolution, and quality control.
Consent-based marketing data: kept until you withdraw consent or it is no longer needed.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you. Retention is reviewed regularly to ensure we do not keep information for longer than necessary.

6. Your Rights

As a data subject under UK GDPR, you have several rights regarding your personal data. These may apply in whole or in part depending on the legal basis and the circumstances of the request.

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete information.
Right to erasure: you may request deletion of your data where there is no valid reason for us to keep it.
Right to restrict processing: you may ask us to limit how your data is used in certain situations.
Right to data portability: you may request transfer of data you provided to us, where applicable.
Right to object: you may object to processing based on legitimate interests or to direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

If you exercise any of these rights, we may need to verify your identity before responding. We will handle requests within the time limits required by law and will explain if an exception applies.

7. Data Security

We use appropriate security measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure systems, staff confidentiality obligations, and data minimisation practices. Although no system can be guaranteed to be completely secure, we take reasonable steps to safeguard information.

8. International Transfers

If personal data is transferred outside the United Kingdom, we will ensure that suitable safeguards are in place to protect it in accordance with applicable data protection law. Any such transfer will be carried out only where permitted and appropriately protected.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. The latest version will apply from the date it is made available. We encourage customers to review this policy periodically so they remain informed about how their data is used.

10. Our Commitment

Lambeth Cleaner values trust, transparency, and accountability. We aim to process personal data responsibly and in a way that respects customer privacy at every stage of the service relationship. If we collect information, we do so for clear reasons, with appropriate safeguards, and only for as long as needed.

By using Lambeth Cleaner services, you acknowledge that your personal data may be processed as described in this Privacy Policy.