Lambeth Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Lambeth Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, confirming a quotation, or allowing our team to commence work, the customer agrees to these terms. Please read them carefully before any service begins. The purpose of this page is to explain the rights and responsibilities of both parties in a clear and practical way, with particular attention to the booking process, payment, cancellations, liability, waste handling, and governing law.

For the purposes of these terms, “we”, “us”, and “our” refer to Lambeth Cleaner, and “you” or “the customer” refers to the person, business, landlord, tenant, or authorised representative who requests the service. These terms apply to all standard cleaning appointments, one-off visits, recurring cleaning arrangements, end-of-tenancy services, deep cleans, and any related add-on work unless a separate written agreement states otherwise.

A booking may be made by telephone, email, online enquiry, or any other method we make available from time to time. A booking is only confirmed once we have accepted the request, agreed the scope of work, and issued a confirmation. Any quotation provided before confirmation is based on the information available at the time and may change if the property condition, access, size, or required service differs from what was described. Lambeth cleaning services are scheduled on the understanding that the customer has provided accurate and complete details.

1. Booking Process

When you request a service from the Lambeth cleaner team, we may ask for information including the property address, type of premises, preferred date and time, expected condition of the property, required tasks, and any special instructions. We may also request photographs or other details to help assess the job. If the information provided changes before the appointment, you must notify us as soon as possible so that we can review the booking and advise whether any adjustment is needed.

Once a booking is accepted, we will usually confirm the date, approximate arrival window, expected duration, and any special terms linked to the service. Time estimates are given in good faith but are not guaranteed, as cleaning work can vary depending on the condition of the premises and the tasks involved. If access is not available at the agreed time, we may treat this as a late cancellation or failed attendance and charge accordingly.

The customer must ensure that the property is ready for the service on the agreed date. This includes providing safe access, water, electricity, and any other basic facilities required to complete the work. If our operatives are unable to enter, work safely, or complete the cleaning because the property is not prepared, we reserve the right to charge the agreed fee in full or in part, depending on the circumstances.

2. Services and Scope of Work

Our cleaning services are performed with reasonable care and skill in line with normal industry standards. The scope of each booking will depend on the service type selected, the quoted price, and any agreed extras. Unless specifically included, we do not promise to remove permanent stains, restore damaged materials, carry out repair work, move heavy furniture, or undertake hazardous cleaning tasks. The service is designed to be effective, practical, and proportionate to the time and budget agreed.

Cleaning services in Lambeth may include dusting, vacuuming, mopping, surface cleaning, bathroom cleaning, kitchen cleaning, appliance wipe-downs, internal glass cleaning, and other tasks stated in the booking confirmation. Deep cleans, end-of-tenancy cleans, and specialist services may involve additional preparation, equipment, or time. Any task outside the original agreement may be refused or charged as an extra service if accepted by us.

It is the customer’s responsibility to ensure that fragile items, valuables, confidential papers, and sensitive belongings are stored safely before the appointment. While we will take reasonable care, we cannot be responsible for items left in vulnerable positions. Where the customer asks us to clean around or inside a particular area, we will proceed on the basis that the customer accepts the risk associated with that instruction unless we expressly advise otherwise.

3. Payments and Charges

Prices will be quoted in advance where possible and may be based on hourly rates, fixed fees, or a combination of both. Unless otherwise stated, all prices are inclusive of the service described but exclusive of any additional tasks requested later. Lambeth Cleaner reserves the right to revise a quotation if the actual work required is materially different from what was originally discussed.

Payment terms will be confirmed at the time of booking. In many cases, payment is due on completion of the service, although advance payment, part payment, or a deposit may be required for certain bookings, repeat appointments, commercial clients, or work involving special arrangements. We may also require payment before access is granted to the property for certain services.

Where invoices are issued, they must be paid by the due date shown on the invoice. If payment is late, we may suspend future bookings, charge reasonable administration fees, and recover any costs incurred in pursuing unpaid amounts, subject to applicable law. If a payment is made by card, bank transfer, or other electronic method, the customer must ensure that the payment details are correct and that sufficient funds are available.

4. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type of service, the size of the job, and the staffing arrangements made for that appointment. Unless a different notice period has been agreed in writing, cancellations made at short notice may incur a charge to cover reserved time, travel, and preparation costs.

If you cancel after we have already begun travel to the property, arrived at the premises, or prepared materials specifically for your booking, we may charge a cancellation fee or the full service charge, depending on the circumstances. Where access is unavailable, the property is locked, the customer is absent without prior arrangement, or the appointment cannot proceed for reasons outside our control, the visit may be treated as a missed appointment.

We may reschedule or cancel a booking if necessary due to staff illness, safety concerns, equipment failure, weather disruption, or circumstances beyond our reasonable control. If we do so, we will use reasonable efforts to offer an alternative appointment. We will not be liable for indirect losses arising from a rescheduled service, provided we act reasonably and notify you as soon as practicable.

5. Liability and Customer Responsibilities

Our liability is limited to losses that are directly caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. These terms are intended to be fair and consistent with UK service terms and conditions requirements.

The customer must inform us of any known hazards before the service begins, including broken fittings, unstable flooring, exposed wiring, pest infestation, severe mould, unsafe access, aggressive animals, or items requiring specialist treatment. If such conditions are discovered during the appointment, we may stop work, alter the scope, or refuse to continue if there is a risk to health, safety, or property. In such cases, charges may still apply for work already completed and time reserved.

We are not responsible for pre-existing damage, wear and tear, defective fixtures, inadequate maintenance, or issues caused by third parties. We also do not accept liability for the failure of items that are already fragile, poorly installed, or nearing the end of their useful life. Where a customer requests cleaning of delicate surfaces, specialist fabrics, antique items, or expensive fixtures, the request is made at the customer’s own risk unless we explicitly agree to assume responsibility in writing.

6. Waste Handling and Regulations

Any waste collected during the cleaning service will be handled in accordance with applicable UK waste regulations and environmental requirements. Unless otherwise agreed, we do not remove large volumes of waste, builder’s rubble, hazardous substances, electrical waste, sharp medical waste, or materials requiring specialist disposal. If such items are present, the customer must arrange lawful disposal through the appropriate channels.

Lambeth Cleaner may, where agreed, bag and gather general waste generated during the service, provided it is safe and lawful to do so. The customer remains responsible for ensuring that waste disposal arrangements comply with relevant local and national rules. We will not transport or dispose of prohibited materials without prior written agreement and confirmation that the disposal method is lawful.

If we discover items that may be hazardous, contaminated, illegal, or unsuitable for normal disposal, we may refuse to handle them and may notify the customer of the issue. We reserve the right to stop work if waste conditions create a health or safety concern. The customer must indemnify us against losses, fines, or claims arising from inaccurate information, unlawful waste handling requests, or failure to provide suitable disposal instructions.

7. Access, Keys, and Property Security

The customer is responsible for ensuring that our team can enter the property at the agreed time. If keys, codes, fobs, alarm instructions, or access permissions are needed, they must be provided in advance and kept up to date. When we hold a key on your behalf, we will take reasonable care, but the customer accepts that key handling involves ordinary security risks. Any key collection or return arrangement must be agreed in advance.

We may decline to accept responsibility for unattended valuable items, sensitive documents, or assets left in open view. If the customer prefers, they may secure such belongings before the service. Any alarm system, CCTV, or building access requirement must be explained clearly before the booking date. Delays caused by missing instructions, changed codes, or restricted access may affect the final charge.

The customer should ensure pets are controlled or separated where necessary to allow safe cleaning. We may stop work if animals interfere with the service or create a risk to staff. Where children, visitors, or other occupants are present, the customer remains responsible for their supervision and safety during the appointment.

8. Complaints, Quality Issues, and Remedial Work

If you believe the service has not been carried out to the expected standard, you must notify us within a reasonable period after completion and provide a clear description of the issue. We may ask for photographs or an opportunity to inspect the work before deciding on any next step. Where appropriate, we may offer a re-clean of the affected area, an adjustment to the invoice, or another reasonable remedy.

We will not consider complaints relating to matters outside the agreed scope, items already damaged before the service, or issues that arose because of conditions beyond our control. The customer must cooperate with any reasonable request made to help us investigate a concern. Any remedial work offered by us is provided as a gesture to resolve a genuine issue and does not amount to an admission of liability unless required by law.

All claims must be made honestly and in good faith. If we find that a complaint is unfounded, exaggerated, or based on inaccurate information, we may decline further action and, where applicable, charge for additional inspection time. This approach applies to all Lambeth cleaning services and is designed to keep the process fair for both parties.

9. Changes to Terms and Governing Law

We may update these Terms and Conditions from time to time to reflect changes in law, operational requirements, or service arrangements. The version in force at the time of your booking will usually apply to that booking unless a later version is expressly agreed. Customers are encouraged to review the terms periodically when arranging future services.

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking process, payment, cancellations, liability, or waste handling will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. This document is intended to provide a clear legal framework for a professional and reliable Lambeth Cleaner service.